Establishes weekly leadership schedules to ensure 7-day-per-week, in-station management coverage (overseeing operations and passenger interactions at the check-in counter, at departure lounges and gates and on the ramp), with hours focused on peak passenger times leadership schedules are to meet established expectations of manager/assistant manager operational engagement 65% of their day and supervisors 80% of their day. Works across the organization to remove barriers so team members are able to achieve these core below the wing functions Works closely with station leaders to ensure team members consistently follow required procedures to achieve aircraft turn performance and baggage service standards while also maintaining a safe and accident-free environment. Works across the organization to remove barriers so team members are able to achieve these core above the wing functions Works closely with station leaders to ensure team members consistently deliver passenger service to defined standards and achieve aircraft turn performance. Leads and manages YTZ passenger service functions. The Hub Manager ensures 7-day-per-week, in-station leadership coverage, with management actively engaged in the station operation during peak passenger hours of the day and during irregular operations. Is responsible for building and sustaining a high-performance culture of teamwork and commitment to service and operational reliability throughout YTZ, with significant focus on actively developing the leadership capabilities of the group’s Leads, Supervisors and Assistant Managers. Works cross-functionally and with stakeholders outside the Porter organization to ensure team members have the necessary tools, training, processes and resources to achieve the team’s targets and metrics. Meeting defined financial performance targets and constantly seeking ways to drive operational efficiency, while supporting team members and passengers is key. 
This role works diligently to achieve a safe and accident-free operation and regularly engages with leaders and team members to foster their commitment to Porter’s success.
Identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. The Hub Manager is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service and employment standards. The Hub Manager, Toronto (YTZ) is a member of the Airport Operations leadership team that is responsible for Porter’s aircraft turn performance, passenger service experience, ground handling and aircraft catering at the YTZ Hub.
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